ITI 2 nd year Employability Skills | English Literacy | इंग्रजी साक्षरता | ITI 2 nd year Employability Skills 2023 Question Papers
Q.1 The plumber ------------ the pipes yesterday.
(A) repair
(B) repaired
(C) was repair
(D) was repaired
Answer : D
Q.2 Kumar ---------- a good carpenter.
(A) are
(B) can
(C) be
(D) is
Answer : D
Q.3 Come tomorrow and fix the door kno This sentence is --------
(A) interrogative
(B) imperative
(C) exclamatory
(D) none
Answer : B
Q.4 How effective the CTS training has been! This sentence is ---------
(A) exclamatory
(B) imperative
(C) declarative
(D) none
Answer : A
Q.5 While addressing your boss, you should be --------
(A) impolite
(B) informal
(C) formal
(D) none
Answer : C
Q.6 The customer requested the lady executive to display the different mobile phone
models. The customer asked ------- to mention the cost of the mobiles too.
(A) him
(B) his
(C) her
(D) It
Answer : C
Q.7 The ITI Principal called Manoj. The Principal asked ------- to show ----- hall ticket for the
CTS examination.
(A) him, his
(B) him, her
(C) her, his
(D) her, him
Answer : A
Q.8 Hi, how are you? What’s up? – These are examples of ------------
(A) formal communication
(B) informal communication
(C) polite communication
(D) none
Answer : B
Q.9 How do you come to work? What is your qualification? – These are examples of
------------.
(A) formal communication
(B) informal communication
(C) impolite communication
(D) Improper communication
Answer : A
Q.10 If you meet your supervisor in the grocery store, you will ------------.
(A) turn your face and go away
(B) run to him/her and hug him/her
(C) greet him/her formally
(D) greet him/her informally
Answer : C
Q.11 When you borrow a screwdriver from a trainee, you should say, ‘--------
(A) Give me your screwdriver
(B) Can you give me your screwdriver?
(C) What a nice screwdriver you have!
(D) Spare me your screwdriver
Answer : B
Q.12 The company asked the carpenter to design a box with the given dimensions. When it
was approved, he made many more -------------- for the company.
(A) box
(B) cabinets
(C) boxes
(D) numbers
Answer : C
Q.13 Magnificent, large, thin, lengthy, square, bright, sharp, hard – are examples of
------------.
(A) describing words
(B) action words
(C) pronouns
(D) naming words
Answer : A
Q.14 Table, wire, socket, cable, hammer, nail, pipe, motor, refrigerator – are examples of
------------.
(A) action words
(B) pronouns
(C) describing words
(D) naming words
Answer : D
Q.15 Fix, measure, pull, lift, grind, mix, operate – are examples of -----------.
(A) pronouns
(B) action words
(C) describing words
(D) naming words
Answer : B
Q.16 Commas, full stops, question marks – are examples of ------------.
(A) design
(B) punctuation marks
(C) formal communication
(D) none
Answer : B
Q.17 You are requested to complete the given assignment by Monday. This is an example of
----------------.
(A) impolite communication
(B) formal communication
(C) informal communication
(D) oral communication
Answer : B
Q.18 Gestures, facial expressions, eye contact are examples of ------------.
(A) verbal communication
(B) non-verbal communication
(C) acting skills
(D) communication skills
Answer : B
Q.19 I have received complaints about workplace safety. Please check them immediately
and share the details with me. This is an example of ------------.
(A) casual communication
(B) formal workplace communication
(C) informal communication
(D) informal workplace communication
Answer : B
Q.20 Greetings help you to ------------.
(A) establish a connection with someone you meet in formal and informal situations.
(B) establish a connection with someone you meet in formal situations.
(C) establish a connection with someone you meet in informal situations.
(D) establish cordial relationship
Answer : A
Q.21 When you meet the instructor inside or outside the ITI, it is - -----------.
(A) always formal
(B) always informal
(C) formal inside the ITI
(D) informal outside the ITI
Answer : A
Q.22 In the context of an interview --------------- greetings is to be used.
(A) formal
(B) informal
(C) friendly
(D) cordial
Answer : A
Q.23 When you make an enquiry at a bank, it is ---------------- situation.
(A) an informal
(B) a formal
(C) a friendly
(D) a casual
Answer : B
Q.24 During the COVID-19 pandemic, it is better to ------------ than shake hands, and say
Namaste, than -----------.
(A) hug, wave hands
(B) wave hands, hug
(C) hold hands, hug
(D) none
Answer : B
A good --------------------------- helps to create a good first impression.
Q.25 (A) family
(B) friend
(C) self-introduction
(D) all of the above
Answer : C
Q.26 We may have to introduce colleagues, peers and superiors in ------------------ context.
(A) -introductioselfn
(B) informal
(C) formal
(D) official
Answer : C
Q.27 A quick self-introduction is called ---------------.
(A) elevation pitch
(B) elevator tone
(C) elevator pitch
(D elevat)ion tone
Answer : C
Q.28 When you attend a friend's wedding with your father, you may have to introduce your
father to your friend and your friend to your father. What kind of situation is it?
(A) elevator pitch
(B) formal
(C) informal
(D) elevation tone
Answer : C
Q.29 As a customer sales executive in an electrical appliances showroom, your greetings
and introduction of your instructor to your supervisor shall be _______
(A) descriptive
(B) formal
(C) informal
(D) elevator tone
Answer : B
Q.30 -------- are persons with very good behaviour, achievements and lead as an example.
(A) customer service executives
(B) sales supervisors
(C) ITI instructors
(D) role models
Answer : D
Q.31 Role models --------------------------- people to follow them.
(A) elevate
(B) instruct
(C) inspire
(D) none
Answer : C
Q.32 Role models inspire people to follow them though they have ----------------- and have
met ------------------.
(A) elevation, failures
(B) strengths, failures
(C) weaknesses, failures
(D) elevation, successes
Answer : C
Q.33 Human beings are ------------------------ by nature. It is the cultivation of ------------------
habits that makes one a better person.
(A) perfect, good
(B) perfect, strength
(C) imperfect, good
(D) imperfect, weak
Answer : C
Q.34 The set of imperfections in a person is called --------------
(A) strengths
(B) elevations
(C) imitations
(D) weaknesses
Answer : D
Q.35 Strengths of role models get ------------ while weaknesses get ------.
(A) noticed, unnoticed
(B) elevator, noticed
(C) unnoticed, noticed
(D) none
Answer : A
Q.36 While we are at home or with friends, we use ----------------- verbal communication.
(A) influence
(B) informal
(C) formal
(D) none
Answer : B
Q.37 When we greet our superiors, managers and boss we greet them ----------------.
(A) informally
(B) casually
(C) formally
(D) indifferently
Answer : C
Q.38 Spoken communication is not only ------------------- but also ------------
(A) verbal, non-verbal
(B) speaking, writing
(C) speaking, formal
(D) writing, informal
Answer : A
Q.39 What we communicate without words, but with body language is an example of
-------------------
(A) verbal communication
(B) formal communication
(C) informal communication
(D) non-verbal communication
Answer : D
Q.40 Working with others to find a mutually agreeable solution is called ------------------
(A) persuasion
(B) communication
(C) negotiation
(D) assertion
Answer : C
Q.41 Communication within an organization is ------------- with superiors and can be
--------------- with friends and colleagues.
(A) informal, formal
(B) informal, non-verbal
(C) formal, informal
(D) non-verbal, informal
Answer : C
Q.42 ‘Good morning’, ‘nice to meet you’, ‘How have you been?’ – are examples of
--------------- |
(A) formal greetings
(B) informal greetings
(C) superiors
(D) organizations
Answer : A
Q.43 Writing emails, letters, memos, orders, filling forms, minutes, contracts, proposals and
quotations are examples of ------------------ workplace communication.
(A) informal
(B) non-verbal
(C) formal
(D) verbal
Answer : B
Q.44 Writing a leave letter is part of ----------- communication.
(A) formal workplace
(B) informal workplace
(C) non-verbal workplace
(D) none
Answer : A
Q.45 Please be informed that the annual staff meeting has been -------------- to be
------------------- on the 1st of November.
(A) conducted, confirmed
(B) listened, conducted
(C) conducted, listened
(D) confirmed, conducted
Answer : D
Q.46 Reena has -------------- to avail leave for 2 days to ------------ her cousin’s wedding. She
has ------------------ the letter to the supervisor.
(A) submitted, attend, planned
(B) planned, attend, submit
(C) plan, attended, submitted
(D) planned, attend, submitted
Answer : D
Q.47 Imagine you have --------------------- ABC company as a craftsman. --------------- an
email to be sent to your supervisor.
(A) join, written
(B) joined, written
(C) joined, wrote
(D) joined, write
Answer : D
Q.48 ---------- the role of the supervisor to --------------- instructions to the craftsmen on safety
in the workplace.
(A) played, give
(B) played, gave
(C) play, give
(D) played, given
Answer : C
Q.49 --------- a note to be------ to the newly recruited craftsmen about safety.
(A) written, circulate
(B) write, circulate
(C) write, circulated
(D) written, circulated
Answer : C
Q.50 ------------ means the immediate surroundings to the place one lives in.
(A) Workplace
(B) Facilities
(C) City
(D) Neighborhood
Answer : D
Q51. A town is--------- than a village, but---------------- than a city.
(A) larger, smaller
(B) small, large
(C) smaller, larger
(D) smaller, large
Answer: A
Q52. We -------------------- books from a library.
(A) buy
(B) sell
(C) borrow
(D) none
Answer: C
Q53. There ------------- a coffee shop --------------------- the park.
(A) are, next to
(B) is, next to
(C) is, next
(D) are, next
Answer: B
Q54. The area is --------------------- as the houses in it cost a lot of money.
(A) beautiful
(B) expensive
(C) safe
(D) big
Answer: B
Q55. There are --------------------- apartments in my neighborhood
(A) spacious
(B) school
(C) kind
(D) fresh
Answer: A
Q56. It is a ---------------------- locality. One need not fear.
(A) boring
(B) safe
(C) school
(D) fresh
Answer: B
Q57. There is water scarcity in the locality. The area is -----------.
(A) polluted
(B) noisy
(C) dry
(D) uneven
Answer: C
Q58. Transportation to some rural areas is difficult as the roads are -----------.
(A) polluted
(B) dry
(C) spacious
(D) uneven
Answer: D
Q59. There is a big playground ----------------------- our house.
(A) on
(B) in
(C) near
(D) over
Answer: C
Q60. There is a garden with ----------------- flowers in our neighbourhood.
(A) safe
(B) clear
(C) lovely
(D) none
Answer: C
Q61. Can ----------- tell --------- about the strengths of the neighborhood?
(A) me, you
(B) your, me
(C) you, my
(D) you, me
Answer: D
Q62. There is a lake near the are Sometimes, people-------garbage ------ it.
(A) keep, into
(B) keep, on
(C) throw, into
(D) throw, between
Answer: C
Q63. The conditions in a place that ----------- the behaviour and -------------- of somebody or
something is called the environment.
(A) affected, develop
(B) affect, development
(C) affected, development
(D) affect, developed
Answer: B
Q64. A ------- maintained neighbourhood is a------------ environment to live in.
(A) good, good
(B) well, well
(C) well, good
(D) good, well
Answer: C
Q65. Identify the opposites: clean x -------------------, healthy x -----------------.
(A) dirty, health
(B) dirty, healthy
(C) dirt, unhealthy
(D) dirty, unhealthy
Answer: D
Q66. Rainwater harvesting ---------------------- to prevent water scarcity
(A) gives
(B) gave
(C) help
(D) helps
Answer: D
Q67. ----------- of trees ---------- the environment.
(A) plant, save
(B) planting, saves
(C) planting, save
(D) plant, saves
Answer: B
Q68. You can express your views by------ or--- to the problems and solutions.
(A) agree, disagree
(B) agreeing, disagree
(C) agree, disagreeing
(D) agreeing, disagreeing
Answer: D
Q69. There -------- instructions to be ------- to maintain neighbourhoods well.
(A) is, followed
(B) are, follow
(C) are, followed
(D) is, follow
Answer: C
Q70. --------- air pollution by using bicycles ------------------ the campus.
(A) Use, inside
(B) Get, above
(C) Control, inside
(D) Control, between
Answer: C
Q71. --------------------- the computer every day after use.
(A) Turn on
(B) Switch on
(C) Turn off
(D) all of the above
Answer: C
Q72. Hobbies ------------- to activities that we ----------- in our leisure time
(A) take, do
(B) refer, did
(C) refer, do
(D) refers, do
Answer: D
Q73. Gardening, reading, collecting stamps, singing --------------- some examples of hobbies.
(A) is
(B) was
(C) were
(D) are
Answer: D
Q74. The Jog falls is the second ------------------------ waterfall in India.
(A) tallest
(B) highest
(C) higher
(D) taller
Answer: B
Q75. The world’s ----------------------- beach is along the Bay of Bengal in Tamil Nadu.
(A) highest
(B) longer
(C) longest
(D) high
Answer: C
Q76. One of the seven -------------- of the modern world is located in Agra in Uttar Pradesh.
(A) wonder
(B) wander
(C) wanders
(D) wonders
Answer: D
Q77. -------------- mountains, trekking, surfing and scuba diving -------------- called adventures.
(A) climb, are
(B) climbing, was
(C) climbing, is
(D) climbing, are
Answer: D
Q78. Adventures --------- risks and are -------- to people who undertake them.
(A) involves, exciting
(B) involve, excited
(C) involve, exciting
(D) involved, exciting
Answer: C
Q79. Many people ------------- water sports -------------surfing, scuba diving in the ocean apart
from fishing.
(A) like, enjoy
(B) liked, enjoy
(C) enjoy, liked
(D) enjoy, like
Answer: D
Q80. There -------- famous mountains -------------- beaches in India.
(A) is, and
(B) are, and
(C) are, but
(D) is, but
Answer: B
Q81. Fuji ----- an active volcano about 100 kilometres southwest ------- Tokyo.
(A) are, of
(B) is, for
(C) is, of
(D) are for
Answer: C
Q82. The White Cliffs of Dover --------------- on the coastline ------England.
(A) are, of
(B) is, for
(C) is, of
(D) are for
Answer:A
Q83. Everest, the -------------- peak in the world, -----------in Tibet.
(A) high, is
(B) higher, is
(C) highest, is
(D) highest, are
Answer: C
Q84. Jumping --------------- a great height while connected ------------- a large elastic cord is
called bungee jumping.
(A) for, to
(B) for, for
(C) from, to
(D) from, for
Answer: C
Q85. I will arrange --------------- the tickets ----------- Pune.
(A) for, to
(B) to, to
(C) to, for
(D) for, above
Answer: A
Q86. Adventure sports --------------- be jumping -------- great heights, diving deep ------------
the sea, or flying -------- the air
(A) can, from, on, in
(B) can, from, into, in
(C) can, of, of, in
(D) can, of, in, of
Answer: B
Q87. ---------------- employees to ask questions. ---------------- a team atmosphere.
(A) Respect, Encourage
(B) Encourage, Develop
(C) Encourage, Take
(D) Respect, Take
Answer: B
Q88. The singular form of lenses is_____
(A) Lens
(B) Len
(C) Lense
(D) Lenses
Answer: A
Q89. -------- people’s body language and how they ------------ when they talk over the phone.
(A) Instruct, speak
(B) Observe, speak
(C) Observe, notice
(D) Instruct, notice
Answer: B
Q90. Every time you --------- an email, try to ------------- something from it.
(A) learn, see
(B) learned, see
(C) see, learned
(D) see, learn
Answer: D
Q91. ---------- fidget. ------------- and smile. -------------- composed.
(A) Don’t, Blink, stay
(B) Don’t, Relax, Stay
(C) Don’t, Blink, Well
(D) Don’t, Instruct, Stay
Answer: B
Q92. There are many dos and don’ts to be ------------ while preparing for/attending an ---------
(A) there, interview
(B) identify, interview
(C) identified, interviewed
(D) identified, interview
Answer: D
Q93. Always -------- your mobile phone ----- silent mode during an interview.
(A) know, in
(B) know, of
(C) keep, in
(D) keep, of
Answer: C
Q94. ----------- for your turn. Do not -------------------- the officials at the venue, asking for your
turn.
(A) ask, problem
(B) rush, problem
(C) Wait, trouble
(D) Clean, trouble
Answer: C
Q95.Tell us about a difficult situation you have ------ and how you ----------- to come out of it.
(A) face, manage
(B) faced, manage
(C) face, managed
(D) faced, managed
Answer: D
Q96. What you say first when you meet someone?
A Goodbye
B Good day
C See you
D Good morning
Answer: D
Q97. The Principal called Manoj. The principal asked………to show……..hall ticket for the
CTS Examination.
A him, his
B him, her
C her, his
D her, him
Answer: A
Q98. Fill in the blank with correct past tense of the verb"I_________a movie yesterday"
A watch
B am watching
C watched
D will watch
Answer: C
Q99. Singular form of devices is….
A Devise
B Divice
C Divise
D Device
Answer: D
Q100. The announcement ………… yesterday was unnecessary" complete the sentence
with appropriate word.
A made
B make
C was made
D will make
Answer: A
