ITI  2 nd year Employability Skills | English Literacy | इंग्रजी साक्षरता | ITI  2 nd year Employability Skills  2023 Question Papers

Q.1 The plumber ------------ the pipes yesterday.

(A) repair

(B) repaired

(C) was repair

(D) was repaired

Answer : D

Q.2 Kumar ---------- a good carpenter.

(A) are

(B) can

(C) be

(D) is

Answer : D

Q.3 Come tomorrow and fix the door kno This sentence is --------

(A) interrogative

(B) imperative

(C) exclamatory

(D) none

Answer : B

Q.4 How effective the CTS training has been! This sentence is ---------

(A) exclamatory

(B) imperative

(C) declarative

(D) none

Answer : A

Q.5 While addressing your boss, you should be --------

(A) impolite

(B) informal

(C) formal

(D) none

Answer : C

Q.6 The customer requested the lady executive to display the different mobile phone

models. The customer asked ------- to mention the cost of the mobiles too.

(A) him

(B) his

(C) her

(D) It

Answer : C

Q.7 The ITI Principal called Manoj. The Principal asked ------- to show ----- hall ticket for the

CTS examination.

(A) him, his

(B) him, her

(C) her, his

(D) her, him

Answer : A

Q.8 Hi, how are you? What’s up? – These are examples of ------------

(A) formal communication

(B) informal communication

(C) polite communication

(D) none

Answer : B

Q.9 How do you come to work? What is your qualification? – These are examples of

------------.

(A) formal communication

(B) informal communication

(C) impolite communication

(D) Improper communication

Answer : A

Q.10 If you meet your supervisor in the grocery store, you will ------------.

(A) turn your face and go away

(B) run to him/her and hug him/her

(C) greet him/her formally

(D) greet him/her informally

Answer : C

Q.11 When you borrow a screwdriver from a trainee, you should say, ‘--------

(A) Give me your screwdriver

(B) Can you give me your screwdriver?

(C) What a nice screwdriver you have!

(D) Spare me your screwdriver

Answer : B

Q.12 The company asked the carpenter to design a box with the given dimensions. When it

was approved, he made many more -------------- for the company.

(A) box

(B) cabinets

(C) boxes

(D) numbers

Answer : C

Q.13 Magnificent, large, thin, lengthy, square, bright, sharp, hard – are examples of

------------.

(A) describing words

(B) action words

(C) pronouns

(D) naming words

Answer : A

Q.14 Table, wire, socket, cable, hammer, nail, pipe, motor, refrigerator – are examples of

------------.

(A) action words

(B) pronouns

(C) describing words

(D) naming words

Answer : D

Q.15 Fix, measure, pull, lift, grind, mix, operate – are examples of -----------.

(A) pronouns

(B) action words

(C) describing words

(D) naming words

Answer : B

Q.16 Commas, full stops, question marks – are examples of ------------.

(A) design

(B) punctuation marks

(C) formal communication

(D) none

Answer : B

Q.17 You are requested to complete the given assignment by Monday. This is an example of

----------------.

(A) impolite communication

(B) formal communication

(C) informal communication

(D) oral communication

Answer : B

Q.18 Gestures, facial expressions, eye contact are examples of ------------.

(A) verbal communication

(B) non-verbal communication

(C) acting skills

(D) communication skills

Answer : B

Q.19 I have received complaints about workplace safety. Please check them immediately

and share the details with me. This is an example of ------------.

(A) casual communication

(B) formal workplace communication

(C) informal communication

(D) informal workplace communication

Answer : B

Q.20 Greetings help you to ------------.

(A) establish a connection with someone you meet in formal and informal situations.

(B) establish a connection with someone you meet in formal situations.

(C) establish a connection with someone you meet in informal situations.

(D) establish cordial relationship

Answer : A

Q.21 When you meet the instructor inside or outside the ITI, it is - -----------.

(A) always formal

(B) always informal

(C) formal inside the ITI

(D) informal outside the ITI

Answer : A

Q.22 In the context of an interview --------------- greetings is to be used.

(A) formal

(B) informal

(C) friendly

(D) cordial

Answer : A

Q.23 When you make an enquiry at a bank, it is ---------------- situation.

(A) an informal

(B) a formal

(C) a friendly

(D) a casual

Answer : B

Q.24 During the COVID-19 pandemic, it is better to ------------ than shake hands, and say

Namaste, than -----------.

(A) hug, wave hands

(B) wave hands, hug

(C) hold hands, hug

(D) none

Answer : B

A good --------------------------- helps to create a good first impression.

Q.25 (A) family

(B) friend

(C) self-introduction

(D) all of the above

Answer : C

Q.26 We may have to introduce colleagues, peers and superiors in ------------------ context.

(A) -introductioselfn

(B) informal

(C) formal

(D) official

Answer : C

Q.27 A quick self-introduction is called ---------------.

(A) elevation pitch

(B) elevator tone

(C) elevator pitch

(D elevat)ion tone

Answer : C

Q.28 When you attend a friend's wedding with your father, you may have to introduce your

father to your friend and your friend to your father. What kind of situation is it?

(A) elevator pitch

(B) formal

(C) informal

(D) elevation tone

Answer : C

Q.29 As a customer sales executive in an electrical appliances showroom, your greetings

and introduction of your instructor to your supervisor shall be _______

(A) descriptive

(B) formal

(C) informal

(D) elevator tone

Answer : B

Q.30 -------- are persons with very good behaviour, achievements and lead as an example.

(A) customer service executives

(B) sales supervisors

(C) ITI instructors

(D) role models

Answer : D

Q.31 Role models --------------------------- people to follow them.

(A) elevate

(B) instruct

(C) inspire

(D) none

Answer : C

Q.32 Role models inspire people to follow them though they have ----------------- and have

met ------------------.

(A) elevation, failures

(B) strengths, failures

(C) weaknesses, failures

(D) elevation, successes

Answer : C

Q.33 Human beings are ------------------------ by nature. It is the cultivation of ------------------

habits that makes one a better person.

(A) perfect, good

(B) perfect, strength

(C) imperfect, good

(D) imperfect, weak

Answer : C

Q.34 The set of imperfections in a person is called --------------

(A) strengths

(B) elevations

(C) imitations

(D) weaknesses

Answer : D

Q.35 Strengths of role models get ------------ while weaknesses get ------.

(A) noticed, unnoticed

(B) elevator, noticed

(C) unnoticed, noticed

(D) none

Answer : A

Q.36 While we are at home or with friends, we use ----------------- verbal communication.

(A) influence

(B) informal

(C) formal

(D) none

Answer : B

Q.37 When we greet our superiors, managers and boss we greet them ----------------.

(A) informally

(B) casually

(C) formally

(D) indifferently

Answer : C

Q.38 Spoken communication is not only ------------------- but also ------------

(A) verbal, non-verbal

(B) speaking, writing

(C) speaking, formal

(D) writing, informal

Answer : A

Q.39 What we communicate without words, but with body language is an example of

-------------------

(A) verbal communication

(B) formal communication

(C) informal communication

(D) non-verbal communication

Answer : D

Q.40 Working with others to find a mutually agreeable solution is called ------------------

(A) persuasion

(B) communication

(C) negotiation

(D) assertion

Answer : C

Q.41 Communication within an organization is ------------- with superiors and can be

--------------- with friends and colleagues.

(A) informal, formal

(B) informal, non-verbal

(C) formal, informal

(D) non-verbal, informal

Answer : C

Q.42 ‘Good morning’, ‘nice to meet you’, ‘How have you been?’ – are examples of

--------------- |

(A) formal greetings

(B) informal greetings

(C) superiors

(D) organizations

Answer : A

Q.43 Writing emails, letters, memos, orders, filling forms, minutes, contracts, proposals and

quotations are examples of ------------------ workplace communication.

(A) informal

(B) non-verbal

(C) formal

(D) verbal

Answer : B

Q.44 Writing a leave letter is part of ----------- communication.

(A) formal workplace

(B) informal workplace

(C) non-verbal workplace

(D) none

Answer : A

Q.45 Please be informed that the annual staff meeting has been -------------- to be

------------------- on the 1st of November.

(A) conducted, confirmed

(B) listened, conducted

(C) conducted, listened

(D) confirmed, conducted

Answer : D

Q.46 Reena has -------------- to avail leave for 2 days to ------------ her cousin’s wedding. She

has ------------------ the letter to the supervisor.

(A) submitted, attend, planned

(B) planned, attend, submit

(C) plan, attended, submitted

(D) planned, attend, submitted

Answer : D

Q.47 Imagine you have --------------------- ABC company as a craftsman. --------------- an

email to be sent to your supervisor.

(A) join, written

(B) joined, written

(C) joined, wrote

(D) joined, write

Answer : D

Q.48 ---------- the role of the supervisor to --------------- instructions to the craftsmen on safety

in the workplace.

(A) played, give

(B) played, gave

(C) play, give

(D) played, given

Answer : C

Q.49 --------- a note to be------ to the newly recruited craftsmen about safety.

(A) written, circulate

(B) write, circulate

(C) write, circulated

(D) written, circulated

Answer : C

Q.50 ------------ means the immediate surroundings to the place one lives in.

(A) Workplace

(B) Facilities

(C) City

(D) Neighborhood

Answer : D

Q51. A town is--------- than a village, but---------------- than a city.

(A) larger, smaller

(B) small, large

(C) smaller, larger

(D) smaller, large

Answer: A

Q52. We -------------------- books from a library.

(A) buy

(B) sell

(C) borrow

(D) none

Answer: C

Q53. There ------------- a coffee shop --------------------- the park.

(A) are, next to

(B) is, next to

(C) is, next

(D) are, next

Answer: B

Q54. The area is --------------------- as the houses in it cost a lot of money.

(A) beautiful

(B) expensive

(C) safe

(D) big

Answer: B

Q55. There are --------------------- apartments in my neighborhood

(A) spacious

(B) school

(C) kind

(D) fresh

Answer: A

Q56. It is a ---------------------- locality. One need not fear.

(A) boring

(B) safe

(C) school

(D) fresh

Answer: B

Q57. There is water scarcity in the locality. The area is -----------.

(A) polluted

(B) noisy

(C) dry

(D) uneven

Answer: C

Q58. Transportation to some rural areas is difficult as the roads are -----------.

(A) polluted

(B) dry

(C) spacious

(D) uneven

Answer: D

Q59. There is a big playground ----------------------- our house.

(A) on

(B) in

(C) near

(D) over

Answer: C

Q60. There is a garden with ----------------- flowers in our neighbourhood.

(A) safe

(B) clear

(C) lovely

(D) none

Answer: C

Q61. Can ----------- tell --------- about the strengths of the neighborhood?

(A) me, you

(B) your, me

(C) you, my

(D) you, me

Answer: D

Q62. There is a lake near the are Sometimes, people-------garbage ------ it.

(A) keep, into

(B) keep, on

(C) throw, into

(D) throw, between

Answer: C

Q63. The conditions in a place that ----------- the behaviour and -------------- of somebody or

something is called the environment.

(A) affected, develop

(B) affect, development

(C) affected, development

(D) affect, developed

Answer: B

Q64. A ------- maintained neighbourhood is a------------ environment to live in.

(A) good, good

(B) well, well

(C) well, good

(D) good, well

Answer: C

Q65. Identify the opposites: clean x -------------------, healthy x -----------------.

(A) dirty, health

(B) dirty, healthy

(C) dirt, unhealthy

(D) dirty, unhealthy

Answer: D

Q66. Rainwater harvesting ---------------------- to prevent water scarcity

(A) gives

(B) gave

(C) help

(D) helps

Answer: D

Q67. ----------- of trees ---------- the environment.

(A) plant, save

(B) planting, saves

(C) planting, save

(D) plant, saves

Answer: B

Q68. You can express your views by------ or--- to the problems and solutions.

(A) agree, disagree

(B) agreeing, disagree

(C) agree, disagreeing

(D) agreeing, disagreeing

Answer: D

Q69. There -------- instructions to be ------- to maintain neighbourhoods well.

(A) is, followed

(B) are, follow

(C) are, followed

(D) is, follow

Answer: C

Q70. --------- air pollution by using bicycles ------------------ the campus.

(A) Use, inside

(B) Get, above

(C) Control, inside

(D) Control, between

Answer: C

Q71. --------------------- the computer every day after use.

(A) Turn on

(B) Switch on

(C) Turn off

(D) all of the above

Answer: C

Q72. Hobbies ------------- to activities that we ----------- in our leisure time

(A) take, do

(B) refer, did

(C) refer, do

(D) refers, do

Answer: D

Q73. Gardening, reading, collecting stamps, singing --------------- some examples of hobbies.

(A) is

(B) was

(C) were

(D) are

Answer: D

Q74. The Jog falls is the second ------------------------ waterfall in India.

(A) tallest

(B) highest

(C) higher

(D) taller

Answer: B

Q75. The world’s ----------------------- beach is along the Bay of Bengal in Tamil Nadu.

(A) highest

(B) longer

(C) longest

(D) high

Answer: C

Q76. One of the seven -------------- of the modern world is located in Agra in Uttar Pradesh.

(A) wonder

(B) wander

(C) wanders

(D) wonders

Answer: D

Q77. -------------- mountains, trekking, surfing and scuba diving -------------- called adventures.

(A) climb, are

(B) climbing, was

(C) climbing, is

(D) climbing, are

Answer: D

Q78. Adventures --------- risks and are -------- to people who undertake them.

(A) involves, exciting

(B) involve, excited

(C) involve, exciting

(D) involved, exciting

Answer: C

Q79. Many people ------------- water sports -------------surfing, scuba diving in the ocean apart

from fishing.

(A) like, enjoy

(B) liked, enjoy

(C) enjoy, liked

(D) enjoy, like

Answer: D

Q80. There -------- famous mountains -------------- beaches in India.

(A) is, and

(B) are, and

(C) are, but

(D) is, but

Answer: B

Q81. Fuji ----- an active volcano about 100 kilometres southwest ------- Tokyo.

(A) are, of

(B) is, for

(C) is, of

(D) are for

Answer: C

Q82. The White Cliffs of Dover --------------- on the coastline ------England.

(A) are, of

(B) is, for

(C) is, of

(D) are for

Answer:A

Q83. Everest, the -------------- peak in the world, -----------in Tibet.

(A) high, is

(B) higher, is

(C) highest, is

(D) highest, are

Answer: C

Q84. Jumping --------------- a great height while connected ------------- a large elastic cord is

called bungee jumping.

(A) for, to

(B) for, for

(C) from, to

(D) from, for

Answer: C

Q85. I will arrange --------------- the tickets ----------- Pune.

(A) for, to

(B) to, to

(C) to, for

(D) for, above

Answer: A

Q86. Adventure sports --------------- be jumping -------- great heights, diving deep ------------

the sea, or flying -------- the air

(A) can, from, on, in

(B) can, from, into, in

(C) can, of, of, in

(D) can, of, in, of

Answer: B

Q87. ---------------- employees to ask questions. ---------------- a team atmosphere.

(A) Respect, Encourage

(B) Encourage, Develop

(C) Encourage, Take

(D) Respect, Take

Answer: B

Q88. The singular form of lenses is_____

(A) Lens

(B) Len

(C) Lense

(D) Lenses

Answer: A

Q89. -------- people’s body language and how they ------------ when they talk over the phone.

(A) Instruct, speak

(B) Observe, speak

(C) Observe, notice

(D) Instruct, notice

Answer: B

Q90. Every time you --------- an email, try to ------------- something from it.

(A) learn, see

(B) learned, see

(C) see, learned

(D) see, learn

Answer: D

Q91. ---------- fidget. ------------- and smile. -------------- composed.

(A) Don’t, Blink, stay

(B) Don’t, Relax, Stay

(C) Don’t, Blink, Well

(D) Don’t, Instruct, Stay

Answer: B

Q92. There are many dos and don’ts to be ------------ while preparing for/attending an ---------

(A) there, interview

(B) identify, interview

(C) identified, interviewed

(D) identified, interview

Answer: D

Q93. Always -------- your mobile phone ----- silent mode during an interview.

(A) know, in

(B) know, of

(C) keep, in

(D) keep, of

Answer: C

Q94. ----------- for your turn. Do not -------------------- the officials at the venue, asking for your

turn.

(A) ask, problem

(B) rush, problem

(C) Wait, trouble

(D) Clean, trouble

Answer: C

Q95.Tell us about a difficult situation you have ------ and how you ----------- to come out of it.

(A) face, manage

(B) faced, manage

(C) face, managed

(D) faced, managed

Answer: D

Q96. What you say first when you meet someone?

A Goodbye

B Good day

C See you

D Good morning

Answer: D

Q97. The Principal called Manoj. The principal asked………to show……..hall ticket for the

CTS Examination.

A him, his

B him, her

C her, his

D her, him

Answer: A

Q98. Fill in the blank with correct past tense of the verb"I_________a movie yesterday"

A watch

B am watching

C watched

D will watch

Answer: C

Q99. Singular form of devices is….

A Devise

B Divice

C Divise

D Device

Answer: D

Q100. The announcement ………… yesterday was unnecessary" complete the sentence

with appropriate word.

A made

B make

C was made

D will make

Answer: A